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Technical Support 

Digital Formation provides technical support during our normal office hours (6:00 a.m. - 6:00 p.m. MST), Monday through Friday. These hours allow our current staff to be available to our clients during regular business hours for many locations around the world. Internet availability extends our support around the clock.

Fax 303-770-0432
Phone 303-770-4235

Check out our FAQ's! (Frequently Asked Questions in a Question and Answer format)

Additionally, several technical documents are available which describe solutions to several problems normally addressed using our software. Please check these documents for solutions to common problems.

The technical documents describe features, workarounds, etc., for the Digital Formation product line. If you have questions about a product, or are having trouble understanding how to accomplish something in a Digital Formation product, this is a good place to start looking for help.

If you are having any problems downloading software from our site, it may be due to some IS/IT departments with strict firewalls may not allow FTP access.  We can send you a CD simply be submitting your request to our Customer Support desk.

File Description Product Date
Tech1001 Transferring the keyless security between an Office and a Home computer (or any two remote site computers) All 02/22/1999
Tech1002 The command line interface RIS-Info, RIS-View 02/22/1999
Tech1003 Transferring the keyless security between two sites without a diskette All 02/22/1999
Tech1004 Re-establishing lost diskettes for two (2) site transfers of keyless security, or recovering the sequence All 02/22/1999
Tech1005 Setting up a multiple user floating license configuration All 02/22/1999
Tech1006 Editing the Units Conversion Dictionary RIS-Info, RIS-View 02/22/1999
Tech1007 Using the Epson Stylus Color 1520 & Epson Stylus Color 3000 Printers All 10/05/2004
Tech1008 CrypKey (software security) messages and resolutions All 02/22/1999
Tech1009 Installation Errors All 04/06/2001
Tech1010 Application Preferences in the Registry All 02/07/2005
Tech1011 Accessing Help on a Remote Drive (Network Installations) All 08/01/2005
Tech1012 Adding a Digital Formation product to the list of allowed applications when Data Execution Prevention is enabled All March 17, 2008
Tech2001 Understanding annotation sets RIS-Info 02/22/1999
Tech3001 Setting up a file association to automatically launch RIS-View RIS-View 02/22/1999
Tech4001 Accessing the Digital Formation FTP site - no longer valid, February 2004 All 04/09/2001



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