Technical Document #1011
Technical Document #1011This document describes a problem encountered when accessing the on-line help from a remote computer, as is done with a network installation. In this situation, opening the help may display a proper table of contents, however the actual content is unavailable, and you may receive a standard browser error for a missing document.
This problem is caused by a Microsoft security bulletin (MS05-026); access to HTML help features are disabled when accessed from a remote location. To resolve the problem, a change in the registry is required on each client system that will be accessing the software from a remote location (server share or drive). The following changes may be made manually, or a REG file may be obtained from Digital Formation. WARNING: Modifying the registry improperly can render your system completely unusable, proceed with caution!
On each Client system:
[HKEY_LOCAL_MACHINE\Software\Microsoft\HTMLHelp\1.x\HHRestrictions]
"MaxAllowedZone"=dword:00000001
"EnableFrameNavigationInSafeMode"=dword:00000001
[HKEY_LOCAL_MACHINE\Software\Microsoft\HTMLHelp\1.x\ItssRestrictions]
"MaxAllowedZone"=dword:00000001
Note: These changes may compromise system security - additional information can be found in Microsoft technical document #896358.
In the event that an error message occurs that is not listed here, or the solution presented here does not solve the problem, please contact Digital Formation, Inc. Technical Support (Support@DigitalFormation.com). When contacting us, please provide the following:
Your Name
Company (if applicable)
Digital Formation Product being used, and complete version number
Complete message text, and error codes if displayed
Operating System
Location where product has been extracted, and where you are trying to install
Any other details you think may be important, or solutions you have attempted
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Inc.
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